HY Business
Products, inventory, customers, orders, purchasing and finance & bookkeeping in one place.
Products
- Products
- Variants
- Pricing
- Product media
- Categories
Inventory
- Inventory
- Stock movements
- Stock tracking
Customers & CRM
- Customers
- CRM
- Customer history
Orders & sales
- Order creation
- Multi-product orders
- Order details
- Order status
- Order workflow management
- Sales tracking
- Dispatch tracking
- Delivery tracking
Purchasing
- Supplier records and balances
- Purchase orders
- Goods receipt
- Stock entry after goods receipt
Finance & Bookkeeping
- Sales records: net value, VAT, discounts and order totals
- External invoice records from PDF or photo
- AI-assisted invoice capture, reviewed by you before saving
- Payment records matched to recorded invoices
- Customer balances and statements
- Overdue receivables
- Expense tracking with receipt/photo capture
- Expense categories and Excel/CSV bulk import
- CSV/Excel bank statement import and reconciliation
- VAT overview: output VAT, input VAT and indicative VAT balance
- Cost of goods sold, profit and margin
- Accountant export: period records and supporting documents
For bookkeeping and management purposes. HY does not currently prepare or submit VAT Returns to HMRC.
Reporting
- Sales reports
- Customer reports
- Product reports
- Inventory reports
- Operational reports
Document AI
- AI-assisted document/image reading
- Image uploads
- Document uploads
- Excel import / export
- CSV import / export
Web + mobile
- Cloud-based
- Desktop access
- Mobile access
- Installable PWA
- Onboarding
- Standard support
HY Commerce AI
HY Business plus an AI sales agent for your customer channels.
£14/user/month + £89/company/month AI Sales Agent
From price based on 1 user.
Everything in HY Business
- All HY Business features
- Products, inventory, CRM, orders, purchasing, Finance & Bookkeeping, reporting and document AI
AI Sales Agent
- 1,000 AI conversations / month
- AI Sales Agent
Channels
- Facebook Messenger
AI capabilities
- Understand customer requests
- Search the real product catalogue
- Use real product pricing
- Use real inventory information
- Recommend products
- Present multiple product options
- Understand numbered selections
- Build multi-product orders
- Clarify only ambiguous products
- Keep already selected products
- Create new orders after customer confirmation
- Human handoff when necessary
Marketplace
- Amazon UK — Coming Soon
HY Commerce AI Plus
For businesses with higher AI and operational volume.
£14/user/month + £149/company/month AI Sales Agent Plus
From price based on 1 user.
Includes
- Everything in HY Commerce AI
- Including all HY Business features and Finance & Bookkeeping
- 2,500 AI conversations / month
- Higher AI usage capacity
- Higher operational volume
- Higher order volume
- Priority support
Marketplace
- Amazon UK — Coming Soon
Enterprise scope
- HY Business / AI capabilities as relevant
- Larger teams
- Very high AI usage
- High order volume
- High operational volume
- Custom onboarding
- Priority support
Plans and prices apply to businesses registered in the United Kingdom. Plans for Türkiye include a different scope.
COMING SOON
- UK invoice issuing
- Accounting integrations
- VAT tools
- Amazon UK
Not included as live features today.
Use HY from your computer or phone. Add HY to your home screen for app-like access.
Usage & additional charges
- Extra AI conversations can be purchased when the included allowance is exceeded.
- Meta / WhatsApp third-party messaging charges may apply separately.
- User licences are charged at £14/user/month.
- HY Commerce AI — 1,000 AI conversations / month
- HY Commerce AI Plus — 2,500 AI conversations / month
- +500 AI conversations — £15
- +1,000 AI conversations — £29
- +2,500 AI conversations — £65
- High volume — Custom
1 AI conversation = one end-customer AI sales session within a 24-hour period. Individual messages are not counted: a customer sending 10 messages is not 10 conversations. Messages from your team after handoff do not consume AI conversations.